Chapter I: Theoretical, background on service quality management. Chapter II: Quality management of export cargo handling servies at Noibai cargo terminal joint stock company (NCTS). Chapter III: Solution to improve quality management of export cargo handling servies at NCTS
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Chapter I: Theoretical, background on service quality management. Chapter II: Quality management of export cargo handling servies at Noibai cargo terminal joint stock company (NCTS). Chapter III: Solution to improve quality management of export cargo handling servies at NCTS
