Chapter 1: Introduction of ILA English Centre. The author briefly introduce ILA English Centre; Chapter 2: Theoretical Framework, presenting both the theories related to the topic of study and the fundamental definitions that are applied in the research progress; Chapter 3: Analysis and findings, analyzing the current situation of customer care activities of ILA, then describing factors influencing the customer care service of ILA; Chapter 4: Recommendations, which suggests solutions to the company and additional researcher
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Chapter 1: Introduction of ILA English Centre. The author briefly introduce ILA English Centre; Chapter 2: Theoretical Framework, presenting both the theories related to the topic of study and the fundamental definitions that are applied in the research progress; Chapter 3: Analysis and findings, analyzing the current situation of customer care activities of ILA, then describing factors influencing the customer care service of ILA; Chapter 4: Recommendations, which suggests solutions to the company and additional researcher
