| Trường DC | Giá trị | Ngôn ngữ |
|---|---|---|
| dc.contributor.advisor | Trương, Đoàn Thể, GS.TS | |
| dc.contributor.author | Sayakhot, Pandaphet | |
| dc.date.accessioned | 2022-08-10T05:19:57Z | - |
| dc.date.available | 2022-08-10T05:19:57Z | - |
| dc.date.issued | 2015 | |
| dc.identifier.uri | https://dlib.neu.edu.vn/handle/NEU/1635 | - |
| dc.description | Quản trị kinh doanh | |
| dc.description.abstract | Chapter I: Introduction Chapter II: Literature review on the relationship between service quality, customer satifaction and customeer loyalty. Chapter III: Overview of telecommunication industry in Laos. Chapter IV: Metholodogy Chapter V: Analysis and result. Chapter VI: Discussion, conclusion and recommendation. | |
| dc.description.tableofcontents | Chapter I: Introduction Chapter II: Literature review on the relationship between service quality, customer satifaction and customeer loyalty. Chapter III: Overview of telecommunication industry in Laos. Chapter IV: Metholodogy Chapter V: Analysis and result. Chapter VI: Discussion, conclusion and recommendation. | |
| dc.language.iso | eng | |
| dc.publisher | Trường ĐH Kinh Tế Quốc Dân | |
| dc.subject | Customer | |
| dc.subject | Industry | |
| dc.subject | Laos | |
| dc.subject | Relationship | |
| dc.subject | Telecomunication | |
| dc.title | The relationship between service quality, customer satisfaction and customer loyalty: A study in telecomunication industry of Laos | |
| dc.type | Luận Án Tiến Sĩ | |
| dc.identifier.barcode | LATS.1206 | |
| dc.relation.reference | 1. Adams, J, Khan, HTA, Raeside, R & White, D. (2007). Research Methods for Graduate Business and Social Science Students. Response Books, New Delhi. | - |
| dc.relation.reference | 2. Anderson, E. W., & Sullivan, M. W. (1993). The antecedents and consequences of customer satisfaction for firms. Marketing Science, 12(2), 125-143. | - |
| dc.relation.reference | 3. Alireza, F., All, K., & Aram, F. (2011). How Quality, Value, Image, and Satisfaction Create Loyalty at an Iran Telecom. International Journal of Business and Management, 6(8), 271-279. | - |
| dc.relation.reference | 4. Anderson, E. W., Fomell, C., & Lehmann, D. R. (1994). Customer satisfaction, market share, and profitability: Findings from Sweden. Journal of Marketing, 58 (3 ), 53-53. | - |
Bộ sưu tập | 18. Quản trị kinh doanh | |
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| Trường DC | Giá trị | Ngôn ngữ |
|---|---|---|
| dc.contributor.advisor | Trương, Đoàn Thể, GS.TS | |
| dc.contributor.author | Sayakhot, Pandaphet | |
| dc.date.accessioned | 2022-08-10T05:19:57Z | - |
| dc.date.available | 2022-08-10T05:19:57Z | - |
| dc.date.issued | 2015 | |
| dc.identifier.uri | https://dlib.neu.edu.vn/handle/NEU/1635 | - |
| dc.description | Quản trị kinh doanh | |
| dc.description.abstract | Chapter I: Introduction Chapter II: Literature review on the relationship between service quality, customer satifaction and customeer loyalty. Chapter III: Overview of telecommunication industry in Laos. Chapter IV: Metholodogy Chapter V: Analysis and result. Chapter VI: Discussion, conclusion and recommendation. | |
| dc.description.tableofcontents | Chapter I: Introduction Chapter II: Literature review on the relationship between service quality, customer satifaction and customeer loyalty. Chapter III: Overview of telecommunication industry in Laos. Chapter IV: Metholodogy Chapter V: Analysis and result. Chapter VI: Discussion, conclusion and recommendation. | |
| dc.language.iso | eng | |
| dc.publisher | Trường ĐH Kinh Tế Quốc Dân | |
| dc.subject | Customer | |
| dc.subject | Industry | |
| dc.subject | Laos | |
| dc.subject | Relationship | |
| dc.subject | Telecomunication | |
| dc.title | The relationship between service quality, customer satisfaction and customer loyalty: A study in telecomunication industry of Laos | |
| dc.type | Luận Án Tiến Sĩ | |
| dc.identifier.barcode | LATS.1206 | |
| dc.relation.reference | 1. Adams, J, Khan, HTA, Raeside, R & White, D. (2007). Research Methods for Graduate Business and Social Science Students. Response Books, New Delhi. | - |
| dc.relation.reference | 2. Anderson, E. W., & Sullivan, M. W. (1993). The antecedents and consequences of customer satisfaction for firms. Marketing Science, 12(2), 125-143. | - |
| dc.relation.reference | 3. Alireza, F., All, K., & Aram, F. (2011). How Quality, Value, Image, and Satisfaction Create Loyalty at an Iran Telecom. International Journal of Business and Management, 6(8), 271-279. | - |
| dc.relation.reference | 4. Anderson, E. W., Fomell, C., & Lehmann, D. R. (1994). Customer satisfaction, market share, and profitability: Findings from Sweden. Journal of Marketing, 58 (3 ), 53-53. | - |
Bộ sưu tập | 18. Quản trị kinh doanh | |
