Abstract
Chapter I: Introduction. Chapter II: Theoretical background on service quality applied for taxpayer service. Chapter III: Overview on TDH’s taxpayer service quality. Chapter IV: Finding on TDH’s taxpayer service quality. Chapter V: Recommendations to improve the quality of TDH’s taxpayer service
Keywords
taxpayer service, Improving the quality
Publisher
Trường Đại Học Kinh Tế Quốc Dân???dc.relation.reference???
1. ADBI Tax administration (2006), Tax Reformand Tax Administration Introducing and operating the self-assessment system in Asian countries.
2. Centre for Tax Policy and Adm inistration of OECD (2005), Trends in Taxpayer service delivery using new tecknology
3. Cronin J. and Taylor s. (1992), Measuaring SQ: ARe -Examminaton and Extention, Journal of Marketing, 56 (2), pp 55 - 68.
4. Cục thuê Hà Nội (2009, 2010, 2011), Báo cáo công tác tuyên truyền hỗ trợ hàng năm, Hà Nội.
5. Học viện Tài chính (2005), Giáo trình lý thuyết thuế, NXB Tài chính, Hà Nội.
1. ADBI Tax administration (2006), Tax Reformand Tax Administration Introducing and operating the self-assessment system in Asian countries.
2. Centre for Tax Policy and Adm inistration of OECD (2005), Trends in Taxpayer service delivery using new tecknology
3. Cronin J. and Taylor s. (1992), Measuaring SQ: ARe -Examminaton and Extention, Journal of Marketing, 56 (2), pp 55 - 68.
4. Cục thuê Hà Nội (2009, 2010, 2011), Báo cáo công tác tuyên truyền hỗ trợ hàng năm, Hà Nội.
5. Học viện Tài chính (2005), Giáo trình lý thuyết thuế, NXB&#...See More
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